To Our Valued Customers
On behalf of Amato’s, I would like to apologize to each and every customer who has experienced a level of customer service or food quality at our Westbrook location that does not meet the high standards on which we pride ourselves as a company and a Maine tradition since 1902.
From the beginning, our goal has been to serve great fresh food to hardworking people in a clean and friendly environment. We work hard to achieve that goal and like to believe we succeed each and every day. But, that is not always the case. There are times when we need to carefully assess and solve problems and issues at a particular location. In this case, it is our Westbrook Amato’s.
We have read all of your posts and in the coming weeks we will work with the Westbrook Amato's to make changes that meet and exceed your expectations.
We will be sharing your experiences directly with the staff so that we can address your concerns and make improvements. We would greatly appreciate if you give us a second chance to earn your business back.
I have had the honor of working alongside Amato’s owner, Dominic Reali, for 42 years. We have dedicated our lives to this company and the communities we serve. We take our successes - and our failures - very personally. The current situation at Westbrook is unacceptable and has our full attention.
Your feedback is invaluable and we take it very seriously. We appreciate your willingness to speak up and let us know how we are performing.
The leadership team at Amato’s wants to hear from you. Please email us your feedback at CustomerService@amatos.com so that we can effectively address any future issues in a timely manner.
Again, thank you for speaking up. You are being heard and we are addressing your concerns.